Many train commuters use the fare gates meant for disabled people and those with prams or luggage, even when they see these people waiting to use the gates.
What is even more frustrating is to see MRT staff standing near the gates and not attempting to stop them.
MRT staff should be empowered to help those in need.
Samuel Ng
Get a copy of The Straits Times or go to straitstimes.com for more stories.
Publication Date:
Thursday, Jan 30, 2014