I started using the MRT recently after I sold my car, and am not yet a seasoned commuter.
Recently, I was at Bishan station with my three sons.
I had entered the fare gate with two of my sons but the ez-link card of my third son, a seven-year-old, failed to work and we were separated.
Noticing my anxiety, at least five people stopped and offered advice.
One young man guided us to the passenger service counter and remained with us until the glitch was fixed.
The others moved on only after seeing that the problem was resolved.
It goes to show that courtesy and kindness are alive and well here.
My sincere thanks to the kind people, especially the outstanding young man.
Jaap Huigen
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